30-NIGHT SLEEP TRIAL
OUR PROMISE We want you to absolutely love your SnugFrost blanket. If you’re not completely satisfied within 30 nights, we’ll make it right with a full refund or exchange.
TRIAL PERIOD
- Starts from delivery date
- Full 30 nights to test your blanket
- Use it, sleep with it, experience the cooling comfort
- No questions asked if you’re not satisfied
RETURN CONDITIONS
WHAT WE ACCEPT
- Items in good, usable condition
- Normal wear from testing is acceptable
- Original packaging preferred but not required
- Must include proof of purchase
RETURN PROCESS
- Contact our support team
- Receive return authorization number
- Package item securely
- Use provided prepaid return label
- Drop off at designated location
REFUND INFORMATION
PROCESSING
- Refunds issued within 5-7 business days of receipt
- Original payment method credited
- Email confirmation sent when processed
WHAT’S REFUNDED
- Full product price
- Original shipping costs (for defective items only)
- Tax charges
EXCHANGES
SIZE EXCHANGES
- Free within 30 days
- New size ships after we receive original
- No additional shipping charges
DEFECTIVE ITEMS
- Immediate replacement
- Keep original item until replacement arrives
- All shipping costs covered by us
NON-RETURNABLE ITEMS
CONDITIONS WE CANNOT ACCEPT
- Damage from pets or misuse
- Stains from food, drinks, or bodily fluids
- Items washed incorrectly or with harsh chemicals
- Returns after 30-day window
- Items without proof of purchase