ORDERING & PAYMENT
How do I place an order? Simply browse our products, select your preferred size and color, add to cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your purchase.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order? Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter processing and cannot be changed. Contact our support team immediately if you need to make changes.
Do you offer payment plans? Yes, we offer flexible payment options through Klarna and Afterpay, allowing you to split your purchase into installments.
Is my payment information secure? Absolutely. We use SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers.
SHIPPING & DELIVERY
How long does shipping take? Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) and overnight shipping are also available.
What are your shipping costs?
- Standard shipping: FREE on orders over $75, otherwise $9.99
- Express shipping: $19.99
- Overnight shipping: $29.99
Do you ship internationally? Yes, we ship to over 50 countries. International shipping takes 7-14 business days and costs vary by location.
How can I track my order? Once your order ships, you’ll receive a tracking number via email. You can also track your order on our website using your order number.
What if my package is lost or damaged? Contact us immediately. We’ll work with the carrier to locate lost packages and provide replacements for damaged items at no cost to you.
PRODUCT INFORMATION
What sizes are available? We offer Throw (50″x60″), Twin (66″x90″), Full/Queen (90″x90″), King (108″x90″), and California King (108″x102″).
What materials are used in SnugFrost blankets? Our blankets are made with premium cooling fibers, bamboo-derived fabric, and moisture-wicking technology for optimal temperature regulation.
How does the cooling technology work? Our proprietary cooling fibers absorb and dissipate body heat, while the breathable weave allows airflow to keep you comfortable all night.
Are your products machine washable? Yes, all SnugFrost blankets are machine washable. Use cold water, gentle cycle, and mild detergent for best results.
What’s the difference between your product models? Our Classic model offers standard cooling, Pro model includes enhanced temperature regulation, and Premium model features dual-zone cooling technology.
RETURNS & EXCHANGES
What is your return policy? We offer a 30-day return policy from the date of delivery. Items must be in original condition for a full refund.
How do I return an item? Contact our support team to initiate a return. We’ll provide a prepaid return label and instructions for packaging your item.
Do you offer exchanges? Yes, we offer free exchanges for different sizes or colors within 30 days of delivery.
Who pays for return shipping? We provide prepaid return labels for all returns and exchanges. You only pay return shipping if returning for personal preference after our trial period.
How long do refunds take? Refunds are processed within 5-7 business days once we receive your returned item.
GENERAL
Do you offer a sleep trial? Yes, we offer a 30-night sleep trial. If you’re not completely satisfied, return your blanket for a full refund.
What’s your warranty policy? All products come with a 2-year warranty against manufacturing defects.
How do I contact customer support? Email: support@snugfrost.com Phone: +1 307 217 8059 (US) or +44 744 144 3016 (UK) Live chat available 24/7 on our website
Do you have physical stores? We’re currently online-only, which allows us to offer premium products at competitive prices.