OUR 30-NIGHT SLEEP TRIAL
TRY IT RISK-FREE We’re confident you’ll love your SnugFrost blanket, but we want you to be completely satisfied. Try it for 30 nights, and if it’s not perfect for you, we’ll make it right.
WHAT’S INCLUDED
- Full 30 nights to test your blanket
- Free returns if you’re not satisfied
- Full refund or exchange option
- No restocking fees
RETURN POLICY
ELIGIBILITY
- 30 days from delivery date
- Items in good, usable condition
- Original packaging preferred but not required
- Proof of purchase required
EASY RETURN PROCESS
- Contact Us: Email support@snugfrost.com or call our support line
- Get Authorization: We’ll provide a return authorization number
- Pack Your Item: Use original packaging if available
- Ship It Back: We’ll email you a prepaid return label
- Get Your Refund: Processed within 5-7 business days
EXCHANGES
FREE SIZE EXCHANGES
- Wrong size? No problem!
- Contact us within 30 days
- We’ll send new size and provide return label for original
- No additional shipping charges
COLOR EXCHANGES
- Available within 30 days of delivery
- Subject to availability
- Return shipping applies for color preference changes
DEFECTIVE ITEMS
MANUFACTURING DEFECTS
- Covered under our 2-year warranty
- Immediate replacement at no cost
- We cover all shipping costs
- Keep your receipt for warranty claims
DAMAGED IN SHIPPING
- Contact us within 48 hours of delivery
- Provide photos of damage
- Immediate replacement sent out
- No need to return damaged item
WHAT WE CAN’T ACCEPT
NON-RETURNABLE CONDITIONS
- Items damaged by pets
- Stains from food, drinks, or bodily fluids
- Damage from improper washing/care
- Items returned after 30-day window
- Products without proof of purchase
REFUND INFORMATION
PROCESSING TIME
- Refunds processed within 5-7 business days of receipt
- Original payment method credited
- Shipping costs refunded for defective items only
INTERNATIONAL RETURNS
- Customer responsible for return shipping costs
- Refunds exclude original shipping charges
- Allow 10-14 business days for processing
NEED HELP?
CONTACT OUR TEAM
- Email: support@snugfrost.com
- Phone: +1 307 217 8059 (US) | +44 744 144 3016 (UK)
- Live chat: Available 24/7 on our website
- Response time: Within 2 hours during business hours
WE’RE HERE TO HELP Our customer care team is trained to resolve any issues quickly and fairly. We stand behind our products and want every customer to have an amazing experience with SnugFrost.